Frequently asked questions
What is the delivery time?
We process your orders within 1 to 2 business days from Australia. Once the package is shipped, the delivery time depends on the shipping method chosen, with an estimated delivery time of up to 4 days.
How can I track my order?
After sending your order, you will receive an email with a tracking link that will allow you to see the shipping status in real time.
Can I change or cancel an order?
If the order has not yet been shipped, you can contact us by email at info@australia-shops.com and we will be happy to help.
Can I return an item?
Absolutely. You can return an item within 14 days of receiving your order, as long as it is unworn, unwashed, and kept in its original packaging.
What payment methods are available?
You can pay with credit cards (Visa, MasterCard) or Apple Pay. All payments are secure.
How can I contact you?
For any questions – we are available at info@australia-shops.com. We will respond within 24 hours (on business days).